JOB VACANCIES

General Manager

General Manager Job Vacancy at The Taybank, Dunkeld

The General Manager is the steward of The Taybank, responsible for protecting its character while ensuring the business runs with purpose, consistency and warmth. This role balances genuine hospitality with creating memorable experiences for guests, supporting a talented team, and nurturing The Taybank's place at the heart of the local community. Present, approachable and hands-on, the General Manager shapes the atmosphere of the business as much as its commercial performance.

Leading the team across the restaurant, rooms, gardens and events, the General Manager creates a culture where people take pride in their work, feel trusted to make decisions, and deliver thoughtful, relaxed hospitality. They oversee the day-to-day operation while helping The Taybank continue to evolve in a way that feels authentic to its rural setting and independent spirit.

Working closely with owner Fraser Potter, the General Manager helps translate the long-term vision for The Taybank into everyday decisions and guest experiences, contributing ideas, driving improvements and ensuring the business continues to grow without losing its identity. The role also works in close partnership with the General Manager of our sister business, The Birnam Hotel, sharing knowledge, resources and best practice where appropriate, while supporting a collaborative approach across both businesses and ensuring each retains its own distinctive character.

Key Responsibilities

    • Lead the overall performance of The Taybank, delivering budgets, revenue targets and long-term business objectives.

    • Analyse financial performance and identify opportunities to improve profitability, efficiency and guest experience.

    • Support the continued development of the business, identifying new opportunities, partnerships and seasonal initiatives.

    • Ensure compliance with all legal, licensing and regulatory requirements.

    • Oversee the daily operation of the restaurant, rooms, gardens, kitchen, bar and events.

    • Maintain exceptional standards of hospitality, cleanliness, presentation and maintenance throughout the property.

    • Continuously review systems and procedures to improve efficiency and service.

    • Respond confidently to operational challenges and guest service issues.

    • Champion warm, personal hospitality that reflects The Taybank's values.

    • Monitor guest feedback and implement improvements where appropriate.

    • Build relationships with returning guests, local customers and visitors alike.

    • Resolve complaints professionally, ensuring positive outcomes wherever possible.

    • Manage budgets, forecasting, payroll and cost control alongside the finance team.

    • Monitor departmental performance, staffing levels and key commercial metrics.

    • Drive revenue through thoughtful pricing, occupancy, food and beverage performance, events and upselling opportunities.

    • Recruit, train and develop a motivated, high-performing team.

    • Foster a positive workplace culture built on trust, collaboration and continuous improvement.

    • Lead performance reviews, staff development and succession planning.

    • Promote staff wellbeing while ensuring compliance with employment and health & safety legislation.

    • Work closely with the Head Chef and kitchen team to maintain outstanding food quality, service standards and cost control.

    • Oversee the delivery of The Taybank's programme of events, including Long Table Dinners, open-air cinema screenings, live music, seasonal celebrations and private events.

    • Ensure every event reflects the quality, creativity and welcoming atmosphere for which The Taybank is known.

    • Oversee maintenance programmes, contractor relationships and preventative maintenance.

    • Ensure the safe and efficient operation of the building, gardens and riverside spaces.

    • Maintain high standards across guest rooms, public areas and back-of-house facilities.

    • Support ongoing improvements and investment in the property.

About You

    • Leadership

      • Inspires teams through vision, clarity, and accountability.

      • Strong decision-making, crisis management, and communication skills.

      Commercial Acumen

      • Deep understanding of hotel KPIs, revenue management, budgeting, and financial analysis.

      Guest-Focused Mindset

      • Passionate about service excellence and creating memorable experiences.

      Operational Expertise

      • Strong knowledge of hotel operations, industry regulations, and best practices.

      People Management

      • Skilled in coaching, conflict resolution, and cultural development.

      Adaptability & Problem-Solving

      • Able to manage multiple priorities in a fast-paced environment.

      • Solutions-driven with high attention to detail.

    • Minimum 5–7 years in a senior hotel management role, ideally as GM or Deputy/Operations Manager.

    • Experience in boutique or luxury hotel environments preferred.

    • Strong financial and commercial management skills.

    • Familiarity with PMS systems, revenue management platforms, and hospitality technology.

    • Hospitality or business management qualification is beneficial but not essential.

    • Oversee maintenance programmes, contractor relationships and preventative maintenance.

    • Ensure the safe and efficient operation of the building, gardens and riverside spaces.

    • Maintain high standards across guest rooms, public areas and back-of-house facilities.

    • Support ongoing improvements and investment in the property.

How to Apply

Applications close on Saturday the 1st of August. To apply please, fill out the form below and we will get back to you as soon as possible.